The group is open to natural persons, sole traders, and legal entities with a genuine interest in organic gardening, farming, and the use of fertilisers. The minimum age for membership is 18 years. Applicants are required to answer the administrator’s entry questions prior to approval.

By joining the group, members consent to the processing of their publicly visible Facebook profile data by group administrators, solely for the purpose of moderation. Administrators do not collect or store personal data outside the Facebook platform without a separate, explicit consent from the data subject.

Any member may leave the group at any time, which constitutes withdrawal of consent to participate. Requests for the erasure of personal data held by administrators should be submitted via direct message to the group administration.

Administrators reserve the right to remove any member without prior notice for breach of these rules, violation of applicable EU or Polish law, or publication of misleading content regarding the product.

Posts must relate to the following topics: organic fertilisation and soil health, gardening and farming practices, use of plant nutrient concentrates, reviews and user experience with Organic GROW & GO, and agronomic advisory questions. Off-topic posts will be removed without notice.

The following are strictly prohibited: misleading statements or claims about the product, unsubstantiated representations of efficacy, comparative advertising without adequate evidential basis, and manipulative sales techniques. All product claims must be consistent with the product’s labelling and available technical documentation.

Any post of a commercial nature — including offers to sell, promotional campaigns, and discount announcements — must be clearly labelled [AD] or [ADVERTISEMENT] and must contain the full product name, price inclusive of VAT, and availability. Covert advertising without disclosure is prohibited.

Members may only publish original content or content for which they hold appropriate rights or a valid licence from the rights holder. Photographs documenting real results from use of the product are encouraged, provided they accurately reflect genuine user experience.

The following content is absolutely prohibited: personal insults, hate speech, discrimination, spam, deliberate disinformation, political campaigning, and any content that violates Meta’s Community Standards or applicable EU law. Violations will result in immediate removal of the post and, where appropriate, permanent exclusion from the group.

Every sales offer published in the group must include: full product name and trade designation, composition and concentration, net volume or weight, instructions for use, country of manufacture, price inclusive of VAT, and expiry or best-before date. A hyperlink to the complete product information page at sehen.nexus is mandatory in every offer.

In all distance sales concluded via the group or the website, consumers have the right to withdraw from the contract within 14 calendar days of receiving the goods, without giving any reason. The seller is obliged to inform the consumer of this right before the conclusion of the contract. Failure to do so extends the withdrawal period to 12 months.

All prices must be displayed in Polish zloty (PLN) inclusive of VAT (gross price). Where the seller is a registered VAT payer, the applicable VAT rate must also be stated. Where a promotional price is advertised, the seller must indicate the lowest price charged in the 30 days preceding the promotion.

The product must comply with the requirements of the EU Fertilising Products Regulation. The seller is required to maintain documentation of the product’s composition, safety data, and product function category (PFC) and component material category (CMC) classification in accordance with Annexes I and II of the Regulation.

Consumers are entitled to lodge a complaint within two years of receiving the goods in the event of non-conformity with the contract. The seller must respond within 14 calendar days of receipt. Contact details for complaints must be clearly stated in every commercial post and on the website.

The sale of concentrated fertilisers to persons under the age of 18 is prohibited. Where there is reasonable doubt as to the buyer’s age, the seller is entitled to request proof of age before dispatching the goods.

The website sehen.nexus must publish in a clear and easily accessible manner: the seller’s full legal name or business name, registered address, tax identification number (NIP/REGON), general terms and conditions of sale, delivery policy, returns and withdrawal policy, GDPR-compliant privacy policy, and contact details.

Following the placement of an order, the seller must send the buyer a durable order confirmation to the buyer’s email address, containing: full summary of contract terms, product specification, total price, information on the right of withdrawal, and the seller’s contact details. The contract is deemed concluded upon dispatch of such confirmation.

All payments processed via the website must be handled exclusively through certified and secure payment gateways operating over HTTPS. The transmission of payment card details via Facebook Messenger or private messages within the group is strictly prohibited.

Where the seller concludes contracts with consumers resident in other EU Member States, the mandatory consumer protection provisions of the consumer’s country of habitual residence apply, where these are more favourable than Polish law. Where annual cross-border B2C sales within the EU exceed EUR 10,000, the seller must register for and apply the VAT One Stop Shop (OSS) scheme.

All posts containing advice on the application of the concentrate must include a clear reminder to follow the manufacturer’s instructions, to use appropriate personal protective equipment (gloves, protective eyewear), and to observe the prescribed application rates. It is prohibited to recommend application rates that exceed those specified in the product labelling.

Posts and advice must not contravene EU rules for the protection of water bodies, soil integrity, and biodiversity. Any guidance concerning application in proximity to water courses, Natura 2000 protected areas, or certified organic holdings must be consistent with applicable official regulations.

Where the product is recommended for use in certified organic holdings, members must clearly state whether it holds the relevant certification for use in organic production. The use of terms such as “eco”, “organic”, or “natural” in marketing posts is prohibited unless supported by valid certification documentation. Unsubstantiated environmental claims constitute greenwashing and are subject to regulatory sanction.

Consumers have the right to submit complaints to the Polish Trade Inspection Authority (Inspekcja Handlowa) and to use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr for the out-of-court settlement of disputes. The seller is obliged to include a hyperlink to the ODR platform in the terms and conditions on the website.

Group administrators do not assume liability for transactions concluded between members without their direct involvement. Administrators act in the capacity of information society service providers and benefit from the hosting safe harbour exemption under the Digital Services Act, provided they act expeditiously to remove unlawful content upon obtaining actual knowledge thereof.

These rules and all legal relationships arising from participation in the group are governed by Polish law. In disputes involving consumers habitually resident in other EU Member States, the mandatory consumer protection provisions of the consumer’s country of residence apply. The court having jurisdiction over the seller’s registered seat shall be the competent court for B2B disputes.

First infringement: written warning and removal of the non-compliant post. Second infringement: temporary suspension from the group (7 days). Third infringement: permanent removal from the group. In cases of serious misconduct — including fraud, harassment, or deliberate dissemination of false information — immediate and permanent exclusion will be imposed without prior warning.

Members may report suspected infringements by using Facebook’s built-in “Report” function or by sending a direct message to a group administrator. Administrators will review all reports within 72 hours of receipt. The submission of malicious or vexatious reports is itself a breach of these rules and may result in sanctions against the reporting member.

Administrators reserve the right to amend these rules at any time. Members will be notified of any material changes via a pinned announcement in the group no fewer than 7 days before the amendments take effect. Continued participation in the group following the effective date of any amendment constitutes acceptance of the revised rules.